Let me tell you: Kikamba goes global at VFS, as attendants keep it real

I recently applied and received a visa to the United Kingdom, where I hope to visit before the snow blizzards descend by Christmas. I can only endure a degree of cold, for a limited duration, and I have nothing but gratitude for the professional treatment I received at the VFS Kenya offices at Principal Place, in Westlands.Monday, however, was special. Having received a notification that my passport was ready for collection the previous week, I arrived around noon to pick the document. The website and the email notifications showed pickup times to be between midday to 3pm.But the female attendant that I met there took a look at my receipt and circled a small print that indicated different hours: it was 2 to 5pm, she said firmly. The email and website were for VFS Global; she said. This was VFS Kenya office.Quite honestly, I can’t tell the difference between VFS Kenya and VFS Global, which is why I first reported for interview at the Global office on Waiyaki Way. Since one can’t argue with such facts, especially when delivered with such firmness, I opted for the option of paying a “convenience fee” of Sh1,200, instead of waiting until 2pm.Follow The Standard
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on WhatsAppIt was while I waited to make the transaction that I witnessed what made my week. The female attendant turned to her male colleague and delivered words in the genteel singsong of Kikamba, a language I understand perfectly. “Wasia ata? Ke ngutavie…”This was so refreshing as folks in such offices that have links with the external world tend to display certain airs, almost a disdain, for their compatriots, so hearing Kikamba was music to the ears.Follow The Standard
channel
on WhatsApp

Monday, however, was special. Having received a notification that my passport was ready for collection the previous week, I arrived around noon to pick the document. The website and the email notifications showed pickup times to be between midday to 3pm.But the female attendant that I met there took a look at my receipt and circled a small print that indicated different hours: it was 2 to 5pm, she said firmly. The email and website were for VFS Global; she said. This was VFS Kenya office.Quite honestly, I can’t tell the difference between VFS Kenya and VFS Global, which is why I first reported for interview at the Global office on Waiyaki Way. Since one can’t argue with such facts, especially when delivered with such firmness, I opted for the option of paying a “convenience fee” of Sh1,200, instead of waiting until 2pm.Follow The Standard
channel
on WhatsAppIt was while I waited to make the transaction that I witnessed what made my week. The female attendant turned to her male colleague and delivered words in the genteel singsong of Kikamba, a language I understand perfectly. “Wasia ata? Ke ngutavie…”This was so refreshing as folks in such offices that have links with the external world tend to display certain airs, almost a disdain, for their compatriots, so hearing Kikamba was music to the ears.Follow The Standard
channel
on WhatsApp

But the female attendant that I met there took a look at my receipt and circled a small print that indicated different hours: it was 2 to 5pm, she said firmly. The email and website were for VFS Global; she said. This was VFS Kenya office.Quite honestly, I can’t tell the difference between VFS Kenya and VFS Global, which is why I first reported for interview at the Global office on Waiyaki Way. Since one can’t argue with such facts, especially when delivered with such firmness, I opted for the option of paying a “convenience fee” of Sh1,200, instead of waiting until 2pm.Follow The Standard
channel
on WhatsAppIt was while I waited to make the transaction that I witnessed what made my week. The female attendant turned to her male colleague and delivered words in the genteel singsong of Kikamba, a language I understand perfectly. “Wasia ata? Ke ngutavie…”This was so refreshing as folks in such offices that have links with the external world tend to display certain airs, almost a disdain, for their compatriots, so hearing Kikamba was music to the ears.Follow The Standard
channel
on WhatsApp

Quite honestly, I can’t tell the difference between VFS Kenya and VFS Global, which is why I first reported for interview at the Global office on Waiyaki Way. Since one can’t argue with such facts, especially when delivered with such firmness, I opted for the option of paying a “convenience fee” of Sh1,200, instead of waiting until 2pm.Follow The Standard
channel
on WhatsAppIt was while I waited to make the transaction that I witnessed what made my week. The female attendant turned to her male colleague and delivered words in the genteel singsong of Kikamba, a language I understand perfectly. “Wasia ata? Ke ngutavie…”This was so refreshing as folks in such offices that have links with the external world tend to display certain airs, almost a disdain, for their compatriots, so hearing Kikamba was music to the ears.Follow The Standard
channel
on WhatsApp

It was while I waited to make the transaction that I witnessed what made my week. The female attendant turned to her male colleague and delivered words in the genteel singsong of Kikamba, a language I understand perfectly. “Wasia ata? Ke ngutavie…”This was so refreshing as folks in such offices that have links with the external world tend to display certain airs, almost a disdain, for their compatriots, so hearing Kikamba was music to the ears.Follow The Standard
channel
on WhatsApp

This was so refreshing as folks in such offices that have links with the external world tend to display certain airs, almost a disdain, for their compatriots, so hearing Kikamba was music to the ears.Follow The Standard
channel
on WhatsApp

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